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Amazon FBA Refund & Lost Inventory Reimbursement Checker

(1 customer review)

$64.99 $49.99

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Description

Amazon commonly forgets to reimburse for losing/damaging inventory in a fulfillment center. They’re supposed to reimburse you after 45 days of losing or damaging inventory, but they often do not! They may also forget to reimburse you when a customer gets a refund, but then doesn’t return the item within 30 days.

Potentially you can recover THOUSANDS of dollars with the help of this spreadsheet, and there are MANY USERS WHO HAVE DONE EXACTLY THAT!!

Don’t pay a percentage of reimbursements, or a monthly fee, to a reimbursement service when you can pay once and easily do it yourself! 

 

The FBA Refund & Lost Inventory Reimbursement Checker will show you:

For Lost & Damaged inventory:

  • Exactly how much of your inventory Amazon has lost, or damaged in an Amazon fulfillment center
  • The discrepancy between what items you’ve already been reimbursed for & what items have been lost/damaged
  • Takes into account reimbursements that were reversed (NEW for v2.32)**
  • Items lost or damaged during shipping**
  • Filterable charts outlining all data**
  • Flags items that are past the 18 month window for getting a reimbursement from Amazon**
  • The total that you’ve been reimbursed in the past, and the estimated total that Amazon owes you per SKU & overall**

For Returns/Refunds:

  • Refunds where the customer didn’t return the item, and Amazon did not reimburse you for the customer refund
  • Reimbursements of refunds where the amount was not correct**
  • Customer concession refunds that Amazon never reimbursed you for**
  • Takes into account reimbursements that were reversed (NEW for v2.4)**
  • Totals of how much Amazon previously reimbursed you, and estimated amounts of how much Amazon owes you**
  • Works with Amazon UK –  and Amazon Europe (Spain, Italy, Germany, France) ++
  • Flags returns that are past the 18 month window for getting a reimbursement from Amazon**
  • Flags refunds that were given after 35 days (5 days to allow for shipping) of purchase**
  • Flags reimbursements that were not given after the customer returns the item after 30 days. **

Other Features:

  • *NEW for v2.3* – Auto import & updating of all reports (PC only) **
  • *NEW for v2.3* – Gather seller notes from returned orders (PC only)**

FBA Shipment Reconciliation (v2.5 Enterprise on PC only)

  • New for v2.5 Enterprise – FBA Shipment Reconciliation
  • Automatically see which shipments need attention on a product level
  • Click on a shipment to take action and open a ticket

 

*Lite – works with all versions of Excel, OpenOffice, and Google Sheets, however you will have to manually paste in the Amazon reports for OpenOffice and Google Sheets – Charts are not included with the Lite version

**Regular & Enterprise – works with all versions of Excel 2010+ – Charts on the Summary sheet will not work in Excel for Mac. We recommend the most recent versions of Excel for Mac 2011 or 2016. 

++All versions work with Amazon.com, Amazon.co.uk, and Amazon Europe (Spain, Italy, Germany, France).   For the Lite version, Refunds use a different Amazon report, and is not as robust in features.

 

Seller Support Templates

 

 EnterpriseRegularLite
Works With (software)Excel 2010+, Excel for Mac 2011/2016Excel 2010+, Excel for Mac 2011/2016Excel 2007+, Excel for Mac 2011/2016, OpenOffice, Google Sheets
Works With (Amazon Market)Amazon.com, Amazon.co.uk, and Amazon Europe (Spain, Italy, Germany, France)Amazon.com, Amazon.co.uk, and Amazon Europe (Spain, Italy, Germany, France)Amazon.com, Amazon.co.uk, and Amazon Europe (must have a separate copy of spreadsheet for each Europe market)
Amount of Amazon data supportedOnly limited by Excel & your computer. We recommend a multi-core processor & 64 bit Excel for large amounts of data.- Up to 10k records for Inventory Adj, & Reimbursement reports
- Up to 50k sales records (to gather refund data)
- Up to 5k records for Returns report
- Up to 5k records for Inventory Adj, Reimbursement Returns, and Refunds report
Auto Generation & Import of Amazon Data (PC Only)Yes - Including automation for Europe refunds processingYesNo
Import seller notes for refunds (PC Only)YesYesNo
Reimbursement & Refund data chartsYes (will not work with Excel for Mac)Yes (will not work with Excel for Mac)No
Detailed problem identification for RefundsYesYesNo - only reports an issue if a refund does not have a corresponding reimbursement or return
Support for reimbursement reversalsYesYesNo
Estimations for amounts Amazon owes youYes - support for EUR and GBPYesNo
Items lost or damaged during shippingYesYesNo
Flags items & returns that are past the 18 month window for getting a reimbursement from AmazonYesYesNo
Checks reimbursements of refunds where the amount was not correctYesYesNo
Checks customer concession refunds that Amazon never reimbursed you forYesYesNo
Flags refunds that were given after 35 daysYesYesNo
Flags reimbursements that were not given after the customer returns the item after 30 daysYesYesNo
Displays refund & original order totals, and order, refund & returned datesYesYesNo

 

 

The Lost Damaged Summary (Regular & Enterprise):

 

The Charts (Regular & Enterprise):

 

The Refunds Summary (Regular & Enterprise)

 

Additional information

Release Log

4/11/2016 – v1.0 – initial release
4/12/2016 – v1.1 – updated max rows for data to 5000, made formulas faster, improved instructions
4/16/2016 – v1.11 – fixed bug with macs, made all columns sortable and filterable
5/10/2016 – v1.13 – added more details to instructions, fixed another mac bug

10/29/2016 – v2.0
– Added 5 filterable charts based on data
– Added count for lost/damaged items in shipping
– Adjusted counts to only include SELLABLE inventory from the Inventory Adj report
– Added date last lost & damaged columns
– Added Last Inventory Adjustment with ability to click and filter Inventory Adj report by specific SKU
– Added ability to click on Reimbursement counts to filter Reimb sheet by specific SKU
– Added last Case ID column
– Added column to determine if there is a problem or not along with field highlighting based on dates of last lost or damaged
– \\\\\\'Misc Damaged\\\\\\' now counted as damaged
– Added "Total Reimbursed" & "Total Estimated Owed" per SKU and overall
– Added Amount reimbursed to Refunds report
– Added 30 day check to Refunds report
– Added Last Case ID to Refunds report
– All reports adjusted to allow for a max of 20,000 records
– Improved calculation speed of entire spreadsheet

2/9/2017 – v2.1 Regular
– Added feature to remove lost & damaged inventory records from the past 45 days from the Inventory Adj report
– Added feature to filter reports to view lost, damaged, reimbursed records by double clicking on the corresponding numbers in the Summary report
– Added "Items Reimbursed Value" to show the total value of items reimbursed with inventory
– Added "Avg/Item" to show the average amount previously reimbursed per item
– Refined the "Total Owed (estimated)" by factoring in items reimbursed with inventory and using the average of items reimbursed instead of just the last item
– Fixed case where Amazon marks "Damaged – miscellaneous" differently, which caused some damaged inventory to not be counted
– Added ability to import more than one refund report at the same time
– Added a check to Refunds reimbursement to check to see if the amount reimbursed is low and needs to be reviewed
– Added more descriptive Problem cases to show why there is a problem
– Fixed cases where the same order had more than one return and one or more items is not returned (a check is made on the SKU & order number instead of just the order number)
– When orders with more than one of the same item are refunded, but only one is returned, this case will be flagged as the reimbursement not being correct
– Fixed Reimb Amount for Refunds so it includes the correct amount when reimbursement was given with inventory

2/9/2017 – v2.1 Enterprise
– Initial release
– Ability to process more than 10k Inventory Adj, & Reimb, and more than 5k return records at a time
– Entirely different method of processing records on the back end, built for speed

2/14/2017 – v2.11 Regular
– Fixed data file imports with Excel for Mac

2/14/2017 – v2.11 Enterprise
– Fixed data file imports with Excel for Mac

3/19/2017 – v2.12 Regular
– Fixed bug with Refunds not showing as returned when they should have been (column J on Refunds sheet)
– Fixed bug with dates not matching correctly on Refunds sheet
– Fixed bug with filtering reports when clicking on a number from the LostDamaged Sum sheet – previously the wrong report would load in some cases

5/11/2017 – v2.2 Enterprise
– Switched from using Refunds report to Sales Data
– Rebuilt entire Refunds Sheet
– Added ability to flag returns that were refunded after 35 days and returned after 30 days (with accommodation for holiday return policy)
– Added refund date, order/refund days, months since refund, date returned, and days to return to Refunds sheet
– Added Total Previously Reimbursed and Total Owed to Refunds sheet
– Added feature to only flag problems if they occurred in the past 18 months
– Added ability to catch refunds where the entire amount was not refunded, but you should be reimbursed (usually customer concessions that should not have been taken from you to begin with)
– Added report first and last dates on Refunds and LostDamaged Sum
– Added Locality setting for UK and Europe
– Formatted LostDamaged Sum better
– Avg/Item on LostDamaged Sum now populates from Sales Data, if there was never a reimbursement for that SKU, for better accuracy
– Improved speed of calculations

5/25/2017 – v2.21 Enterprise
– Fixed bug with Refunds Amount Summary chart not displaying correctly on Summary sheet

5/25/2017 – v2.21 Regular
– Switched from using Refunds report to Sales Data
– Rebuilt entire Refunds Sheet
– Added ability to flag returns that were refunded after 35 days and returned after 30 days (with accommodation for holiday return policy)
– Added refund date, order/refund days, months since refund, date returned, and days to return to Refunds sheet
– Added Total Previously Reimbursed and Total Owed to Refunds sheet
– Added feature to only flag problems if they occurred in the past 18 months
– Added ability to catch refunds where the entire amount was not refunded, but you should be reimbursed (usually customer concessions that should not have been taken from you to begin with)
– Added report first and last dates on Refunds and LostDamaged Sum
– Added Locality setting for UK and Europe
– Formatted LostDamaged Sum better
– Avg/Item on LostDamaged Sum now populates from Sales Data, if there was never a reimbursement for that SKU, for better accuracy
– Improved speed of calculations

6/6/2017 – v2.22 Regular & Enterprise
– Added ability to import and read Amazon Europe (Spain, Italy, Germany, France) Sales Data reports in the same spreadsheet
– Added check for comma as dollars cents separator for non-English versions of Excel – if a comma is used, dots will be changed to commas and vice versa. This would previously prevent Reimbursement data and Sales data amounts from reading correctly
– Added ability to import Amazon Europe reimbursement data
– Fixed bug where everything would recalculate if button to import a report was clicked but then cancel was pressed
– Fixed bug where data connections to reports wouldn\\\\\\'t be removed
– Fixed bug with Inventory adjustments graph in v2.21 Enterprise

7/7/2016 – v2.23 Regular & Enterprise
– Fixed bug with Returns report (Amazon added LPN and customer comment fields)

12/20/2017 – v2.3 Regular & Enterprise
– Fixed issue with Amazon.com sales data not importing total field (Amazon added a field to the sales report)
– Removed "Damaged Miscellaneous" from the total for "Damaged FC" – this was throwing off counts for some people
– Fixed filtering error when clicking on a number to display only that SKU in the data reports on LostDamaged Sum – would only happen when filtering, then filtering again
– Code optimizations
– Errors are now logged to a txt file
– Added cell highlighting for negative and positive values on LostDamaged Sum
– Added ability to import more than one sales report at a time since Amazon changed the max report range to 180 days
– Added "Seller Notes" to Refunds sheet – this field is populated from the order seller notes using the new Auto-import feature (for pc users). This is to indicate who refunded a customer, since there is no way to tell in the data reports.
– Added AUTO-IMPORT for all data. You can now click a button to generate and download all reports the spreadsheet needs.

1/10/2018 – v2.31 Regular & Enterprise
– Fixed bug with Sales Data manual importing
– Fixed bug when Auto-importing Sales Data into a blank sheet
– Fixed bug with generating a new set of sales data reports when they didn\\\\\\'t need to be generated

2/5/2018 – v2.32 Regular & Enterprise
– Fixed a date bug with auto-generating sales reports for UK and Europe (the format for these reports is actually mm/dd/yyyy for some reason)
– Reimbursement reversals for lost & damaged inventory are now accounted for on LostDamaged Sum
– If the last date of a lost or damaged item is greater than 18 months ago (the time limit for requesting reimbursements from Amazon), it is now turned yellow and given a separate designation
– Improved the way the Auto-Importer actually clicks "save as" in IE, inputs the folder, and file name. The old method was causing issues for some people, and open would be clicked, and/or the file name would not be changed.
– Improved a formula in the Refunds sheet to make it faster – this will speed things up when there is a lot of sales data
– The sheet no longer saves a separate copy of sales data, which makes for a smaller spreadsheet file when there are large amounts of sales data
– When saving the spreadsheet it no longer recalculates everything before saving

3/13/2018 – v2.33 Enterprise
– Fixed date formatting bug when importing fulfillment reports from Europe market on Auto-import
– Fixed total column for UK, Europe, and Canada sales data
– Fixed bug where the name of a file wasn\\\\\\'t properly being changed on Auto-import
– Fixed bug with filtering properly from LostDamaged Sum
– Added LostDamaged Sum, Damaged Ship column filter for Reimb report
– Re-calculating data after loading new data is now faster. In some cases it was redundant
– Added condition for DAMAGED_INBOUND in Inventory Adj report for Damaged Ship column on LostDamaged Sum
– Added condition for WAREHOUSE_DAMAGED when reason is O to Damaged FC column. For an unknown reason sometimes Amazon classifies inventory differently when damaged
– Added Delete All Data to Instructions sheet, which will remove all data from all sheets and reset everything

4/27/2018 – v2.4 Enterprise Beta 2
– Refactored some large formulas, significantly improving speed of recalculating data, especially with large data sets, and for those with multi core processors (and Excel 64 bit)
– Added support for GBP and EUR on the same spreadsheet for Amazon Europe
– Consolidated Amazon.co.uk into Amazon Europe
– Added ability to Auto-import/update sales data from selected Amazon Europe markets all at once
– Added filter for currency and market on charts that have dollar amounts for the Summary sheet
– Added Auto-Import support for French, Spanish, German, and Italian versions of Windows.
– Added "Market" column on Refunds sheet
– Added "Original Order Total" to Refunds sheet
– Added Notes column to LostDamaged Sum (for taking your own notes)
– Added more specific status messages for the Auto-importer
– Added option to Auto-Import sales data when clicking on Auto-Import All Data. Sales data can now be imported separately.
– Added check to "check reimb amount" to not flag if Disposition is "SELLABLE" – If this is normally true, it usually means it is a reimbursement to you for refunded shipping to the customer
– Hid "Is reimb correct?" column to clear some clutter
– Made auto-import of fulfillment reports more efficient by downloading the available report if available instead of checking all of them first then circling back around to download
– Made auto-import of sales data more efficient and consolidated generate reports & download report processes
– Changed folder that sales data downloads to to use the market abbreviation, date separated by dashes or dots (depending on your local settings), and the hour – this prevents the same data from being imported twice
– Added support for different style seller support login pages
– Added check for changing Amazon Markets when there is still data loaded into the spreadsheet
– Added links to orders on Refunds sheet
– Added new "Problem?" to Refunds – "yes – incorrect amount returned & not reimb " – Order was refunded, and customer returned items from the order, but it was the incorrect amount, and Amazon did not reimburse you for the missing items.
– Added new "Problem?" to Refunds – "yes – not reimb or returned – reimb reversed" – This order previously had a reimbursement, but was reversed
– Added ability to detect reversed reimbursements for Refunds
– Adjusted code for recalculating refunds to be a bit faster for Amazon Europe
– Changed "Returned?" and "Reimb?" columns on Refunds sheet to a quantity – this fixes cases where multiple items were purchased/returned/reimbursed
– Changed how Refunds sheet is displayed when there are multiple SKUs in one order – Previously order-ids were grouped together regardless of the SKU. Now if more than one SKU was refunded with the same order, they will be listed on x rows instead of 1
– Fixed bug where header for sales data would disappear when removing data
– Added Reimbursement amount check on Refunds sheet – it will now check for a reimbursement in sales data if it cannot find one in Reimbursement data
– Added Reimbursement amount and qty on Refunds sheet when the reason is classified as "CustomerServiceIssue"
– Added feature to save Seller Notes when updating data on the Refunds sheet

5/1/2018 – v2.4 Enterprise Beta 3
– Fixed bug that prevented more than 7 SKUs from loading on the LostDamaged Sum sheet.
– Fixed calculation for reimbursement reversals for customer returns

5/3/2018 – v2.4 Enterprise Beta 4
– Added WAREHOUSE_DAMAGED disposition with Reason Q (damaged – misc) to Damaged FC Column
– Added DISTRIBUTOR_DAMAGED & CARRIER_DAMAGED dispositions with Reason Q (damaged – misc) to Damaged FC Column
– Added option to count UNSELLABLE inventory in lost and damaged totals.
– Changed how "From Holding" works slightly – This is now The difference between SELLABLE inventory transferred to and from a holding account. Amazon will put sellable inventory into a holding account when they previously reimbursed you for inventory and then found it. If this is a negative number then that is currently how much is IN your holding account. A positive number is how much went towards reimbursing you for lost or damaged inventory.
– Removed WAREHOUSE_DAMAGED reason O from Damaged FC (was added in last version – Reason Q is a better indicator)
– Fixed filtering of other reports when clicking on numbers in the LostDamaged Sum sheet
– Fixed issues with filtering and the numbers displayed not adding up to what was filtered

5/9/2018 – v2.4 Enterprise Beta 5
– Added case for unsellable inventory when it is moved from UNSELLABLE to SELLABLE (usually a corrected mistake by Amazon)
– Added feature to completely clear data cache when removing all data & resetting the spreadsheet
– Fixed issue with reimbursement reversals (lost, damaged, and refunds) when cash reimbursement is reversed, but then is replaced with inventory.
– Fixed bug with adding reimbursement reversal inventory to items reimb value
– Changed time to from refund to reimbursement for non-returned inventory from 30 to 45 days. This will lower false positives a bit.
– Made filtering data on the back end more efficient

7/5/2018 – v2.4 Enterprise Beta 6
– Fixed bug preventing data from updating correctly for the first time.

9/4/2018 – v2.4 Enterprise Beta 7
– Cleaned up some code and fixed misc bugs

1/7/2019 – v2.4 Enterprise Beta 8
– Changed 180 sales reports to 365
– Fixed recalculating Refunds data when importing data – previously this would have to be recalculated manually
– Refined when reports will try to download again if the spreadsheet thinks that the correct data was not imported (based on dates)

1/25/2019 – v2.4 Enterprise Beta 9
– Fixed bug that prevented fulfillment reports from downloading properly if the spreadsheet had to wait for the report to finish generating (a change was made to the fulfillment pages download button)
– Added some error checking around the reports that are downloaded to make sure they are the correct ones and retrying if necessary instead of skipping the file.

2/12/2019 – v2.5 Enterprise Beta 1
– Added system to auto-import shipment data to help you reconcile FBA shipments. This only works with Excel for PC.
– Improved the way To/From Holding Diff is calculated on LostDamaged Sum – this now matches data between inventory reimbursements on the Inventory Adj & Reimb data. This may be why some people were seeing a lot of negative numbers in the Total Discrepancy field
– Fixed bug that would prevent out of date reimbursement opportunities from being turned yellow – this would happen when there was only one date for either Date Last Lost FC or Date Last Dam FC
– Reduced the amount of false positives in Refunds sheet for "check reimb amount". This was previously flagging orders where shipping was refunded to the buyer, then to you.
– Changed \\\\'refunded after 35 days\\\\' to 60 day to reduce false positives in the Refunds report.

3/7/2019 – v2.5 Enterprise Beta 2
– Fixed bug with updating data on the Shipment Action Items sheet
– Fixed bug with hidden Tot Prev Reimb, Items Reimb Value, Ave/Item, Total Est. Owed columns on LostDamaged Sum
– Fixed bug with changing Data Folder setting on Instructions sheet

4/9/2019 – v2.5 Enterprise Beta 3
– Fixed bug preventing Fulfillment reports from generating and downloading properly due to change on the download pages
– Added feature to detect when new fulfillment reports are available for download with auto import when seller central is set to German, French, Spanish, or Italian

11/7/2019 – v2.5 Enterprise Beta 4
– Fixed issue with error saying market selection wasn't possible, preventing Sales Data from downloading
– Fixed bug with FBA shipment reconciliation updating properly – this would only happen when encountering a shipment that was not yet able to be reconciled.

12/6/2019 – v2.5 Enterprise Beta 5
– Fixed issue with importing Amazon.com sales data since amazon added tax fields
– Fixed bug with refunds and sales data dollar sign

1/8/2020 – v2.5 Enterprise Beta 6
– Fixed issue with auto importing Amazon.com sales data since amazon added tax fields
– Fixed issue with new fulfillment reports not being saved and loaded when auto-importing
– Fixed bug with 1/0/1900 date showing in LostDamaged Sum – this was because of a date field on Inventory Adj
– Fixed bug where the "reason-long" wasn't showing for the Inventory Adjustment report
– Added some checking around manually importing Amazon.co.uk sales data
– Consolidated some code

1/9/2020 – v2.5 Enterprise Beta 7
– Fixed bug with reason-long and date was being overwritten on data import for Inventory Adj data. This was causing dates to be wrong on the LostDamaged Sum sheet.

1/10/2020 – v2.5 Enterprise Beta 8
– Fixed bug preventing Sales Data from being imported

7/29/2020 – v2.5 Enterprise Beta 9
– Fixed import of Sales data with added column

Size

Lite, Regular, Enterprise

1 review for Amazon FBA Refund & Lost Inventory Reimbursement Checker

  1. Alejandro Pérez

    I operate in 5 countries: UK, Spain, Italy, Germany, and France. Lost/damaged inventory is very difficult to reconcile on Amazon Seller Central if you have large inventory and sales. I use this Excel tool every 2 o 3 months and I usually recover more than 2.500€ (+2200USD) every time I use it.

    Support from the developer is awesome. It was not working properly for Europe on earlier versions due to the complexity of the Amazon reports and the bugs were solved properly in a timely manner by him. It works very good now.

    I’m very happy with the results and it is an Excel file every seller should have to reconcile inventory. You will find out how many times Amazon fails on giving back money that belongs to you. I’m very happy with it. I would take days every month to reconcile manually.

    Thank you!
    Alejandro P.
    Seller on Amazon in Spain, France, Italy, UK and Germany

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